[75BC]

Hey all. I had posted this in an old thread before I realized it may not be the best place for it to get seen.

I'm just wondering if anyone would know how I might be able to contact Mrs Ninja - Vicki?
My first concern is that she is ok, but I've been trying to reach her about some orders I'm still waiting for.
I'm not on FB or I would have tried there first. A few weeks ago I tried the couple of email addresses I had for Ninja Performance but obviously they're not used or checked anymore.
I didn't realize until recently Vicki was a member here so last week I tried a private message but haven't had a reply.
I just want to see what parts in my orders she has and doesn't have and see what we can work out between us.
Any suggestions or help in contacting her would be greatly appreciated.

 

[75BC]

Hi @DuTTch and @Torn. Thanks for you replies.
As I said I'm not on facebook and was really hoping I didn't have to join just to get in contact with someone.
If that's going to be my only option I guess I might have to.

 

[75BC]

Hi @ChargerX3. I guess you could say that the business is not actually "running" at the moment.
I tried emailing before Xmas when I saw the website was down and am a little worried my orders have somehow been overlooked or forgotten.
I've ordered from Ninja many times over the years without issue.
If this was a less trusted or unknown (to me) vendor I would have already used an official channel to get my money back but I'm pretty sure it's just a case of making contact to discuss.

 

[75BC]

I think you've got me a bit more concerned than I already was @Marshja3. Both for Vicki's wellbeing and my orders.
I've got 4 orders owing with lots of OEM bits amongst others. I was in contact with them not long before Chris passed and he said they were just waiting for some of the items in my orders. I had thought Vicki was going to keep the business going once she got herself sorted out but was having so much trouble from their suppliers due to the covid shipping issues and it all got put on hold.
My concern now is that I've been waiting so long, many of the parts I want are no longer available. Also I'm from Australia and I don't know how the exchange rate works when it comes to refunds. It was significantly better - for me - when I placed my orders.

 

[75BC]

No. All good mate. I think I'm going to have to try the FB option. I don't want to leave it any longer. I probably should've got in touch with her sooner. I was trying to give her space to get sorted out. I'm getting a friend to show me how FB works - yeah embarrassing - in the next day or so. I don't want to escalate the situation so I hope it works. I'll update on how I go.

 

[75BC]

Just wanted to ask a possibly dumb question. Maybe @DuTTch or @Torn could tell me, or anyone who knows....
Is the Ninja Performance FB page the place I should be trying to get in touch with Vicki?

 

[75BC]

Ok. Thanks @Marshja3. I've posted a message and guess I'll sit back and wait to see if I get a reply.

 

[75BC]

Just an update for everyone. I have got a message back from Vicki and now we can work out what to do with my orders.
It was through the Ninja FB page. Couldn't work out which 'Vicki Hill' was the right one but didn't need to anyway.
Thanks to all with your advice and well wishes as it has done the trick.