Cianci is just f*cking shit!

[Ausgt3]

BRAND NEW JUST OUT OF THE BOX.

Please observe the following pictures related to a gen2 viper bonnet purchase from Cianci many months ago. Just after they moved to Mexico.

With the twisting, turning, heat and cold influences expected i dont see how they could expect it to last.

[swed29]

Wow man that is shittty. Email them call them, Tell them to replace it theres no way i would stand for that these hoods are not cheap 700-800bucks tell them they can have there old one back and send u a new one

[green-lantern]

I guess I won't be ordering a hood from them after all. Sucks man

[dbest671]

No surprise, there is a reason why they are not allowed to sell their crap over here. I don't care who owns them.

But seriously I read they are trying to make a comeback on another forum, and a whole bunch of people are lined up with money in hand. It funny how history loves to repeat itself.

Oh and go look over on the Corvette forum, they have some pissed off customers over there too.

[XiKevinn]

wow that sucks I was gunna order the viper style hood from 3sx but I know they make it for them

[vr499]

This is Ryan. I was pointed over here, but I can't remember my login information to my old account.

I'm not sure when you purchased that hood.. But right after I moved cianci to Mexico it was back in 2009? The area that you are showing being cracked is actually inbetween two skins on the outter edge. It is possible the filler cracked in those areas because a batch of hoods didn't have resin as the method to join the two skins on the seam area.

The best thing to do when you prep the hood would be to sand out the filler and use polyester resin to fill inbetween the two skins.

If you do need help you can send me a pm.

I'm sorry you received a hood with un unexpected issue.

[MWC3000gt]

Notice how a replacement wasn't even mentioned....

Sent from my DROID RAZR using AutoGuide.com App

[kyle f]

Im sorry, but if I am paying $800 for a hood, I should not have to re-do your shoddy work.

Sand and refill because you didn't have enough resin in your process... Ha!

[Ausgt3]

Ryan,
There is a level of expectation that you as a seller must rise to, this is not a cheap item and the hood purchased was part of a large sea freight order placed with the guys at 3sx. Think about it because it took 3 additional months past the expected delivery date and large amounts of phone calls and emails to get it all in. But that is beside this point.

If this is as you say, and is caused by a problem in the lack of material in the construction process there must be some form of compensation made. Suggesting a repair method i dont feel is a viable option and we can safely assume that another one is out of the question. I live in Australia.

In trying to make good of this issue i will have to additional spend $80 per hour (the rate for my panel shop) for a unknown quantity of hours to see if it will live up to expectation. To be honest its not something i wish to do.

In closing, i have already purchased a factory aluminium 99 hood to avoid further problems and i only request that you see there is a percentage of fault to lay at your feet and to provide some form of reimbursement. Please do not offer me store credit.

A credit, if any, can be passed to the guys at 3sx via private dealings to which i shall be contacted by them. If you dont find that you hold any responsible part in the manufacture of this hood i will say that you need to change your quality control methods and have a good hard look at the way you choose to operate your business.

Regards Pete.


Fellow 3si members, check out my complete 3000gt frame off restoration
Rebuild

[1gcrazy]

Businesses don't understand that if you fail to take care of ONE customer, you'll fail to take care of any.

You can't shell out a small percentage to make a customer happy, you wont have customers.