T-Case Recall dealership response!! - 3000GT/Stealth International Message Center

stans3000gt · 06-04-2008, 01:08 PM

Hey guys so I know this has been covered and I read the thread thats been on for years on here just figured I would share my story with the rest. Earlier this year I had a transfer case lock up at a very slow speed of maybe 15-20mph which I was lucky I must say cause even that was scary. I called a Mitsubishi dealership here in M.A walpole and talked to a guy told him the story of how the previous owner before me had this recall "done". Well it looks to me as the dealership put false info in the documents as they just replaced the seals not the whole unit, the receipt says the whole unit being done along with the brake lines recall, now this was done just 25K miles ago. The guy said he will call me back the next day, Today I get a call from the manager and he tells me that he wants me to bring my car in and he wants to look at it first, he than also adds that they only warranty the parts and labor for 12 months and the car has no open recalls. We than got into a argument and he would not let me speak one word, well I decide to listen to him as he wouldnt let me speak normally anyway. After his whole long speech I Told him I am not bringing the car in until I get some kind of an answer and his response was you have 3 options.

1. Bring the car in and have it inspected for damage and than go from there (keep in mind I already put in a nother good T case in there and car is driving but I want the old one replaced as the one in the car i used).

2. He was being rude and said I can call my Mitsu Rep and tell him Mr. customer informed me that his T case has failed and I would like to install a new one for him again in a rude sarcastic voice.

3. He said "As you know there are plenty of other dealerships around M.A you can go there if this is not good for you"

I mean WTF they should cover this as much as possible, he also acts as if he as never heard of this recall freaking every 3000gt or stealth could have this recall done and still faily in 20K or 50K or 100K miles. Anyone recommend any ideas and should they cover this as many times as needed as I am reading mixed opinions.

**Alan92RTTT** · 06-04-2008, 02:04 PM

Its a recall so warranty does not apply. Mitsu did not update or change the design if it fails again they need to replace it again. BUt, if the dealer is being a pain about it I'd suggest calling other local dealers.

spfan · 06-04-2008, 02:42 PM

i believe somewhere on this forum is a phone number for mitsubishi corporate. or something along those lines. a few people have had to call them in order to get stuff done about this recall. good luck!

Mike1992 · 06-04-2008, 03:29 PM

It took me 3 different dealerships before I even got mine looked at., but after a 2 week wait I got a brand new one installed.... Call around

turbot4 · 06-04-2008, 03:36 PM

i had this problem before, and i was told....once the t-case recall is done, that is it!!! anything else, like if it happens again it will not be covered....that is according to lancaster mitsubishi here in pa...(once and done)

wraith · 06-04-2008, 03:40 PM

put the old one back and bring it in. They will not give u a new one in exchange for one u took out. When they put my new one in, they wrote the serial# down so they know what was put in there

blackjdmpower · 06-04-2008, 04:00 PM

You could threaten to call the NHTSA. Thats what i did, cause the dealership i took mine to said that they wouldn't do it because my car had a front mount on it.

stans3000gt · 06-04-2008, 04:43 PM

They are being assholes I cant believe it wtf do they care, and the guy wouldnt let me speak so I will be making sure the owners and manager there know what kind of customer service they are giving people. I do a good amount of buisness with that dealership buying parts and the guy was a ass. I hate it how they first want to get your car in than they want to charge you for the labor. They charge you to just pick at their nose those assholes. I will call another dealership, another thing possied me off is he was I might need a lawyer.... its like go screw yourself ahhh I am pissed sorry just venting. I though that it needs to be done as many times as needed, you see they will find a reason to not cover something no matter what.

Funny story for everyone who might own a maxima 2005-2007 on the forums here I took my father 2006 maxima in to Nissan because my mother blew the tire out driving on the highway she didnt hit anything it just blew out. Well The manager said that it will be 320$ with tax to get it replaced I went to NTB figured it would be cheaper and the guy says same thing 300$, than a friend of mine tells me there is a recall on them and We get 4 brand new tires for that car all free 1300$ worth of work FREE. Depends who you know and how good the people treat you. I have noticed anyone who does work on cars are a**holes sorry to say its my experience. When I open my shop I will give the best customer service possible because thats the face of your buissness. I will never go to that mitsu dealership for anythng anymore, so over a 800$ part they lost a potential customer who would buy parts and possibly a EVO.

stans3000gt · 06-04-2008, 04:45 PM

Quote:

Originally Posted by Alan92RTTT

Its a recall so warranty does not apply. Mitsu did not update or change the design if it fails again they need to replace it again. BUt, if the dealer is being a pain about it I'd suggest calling other local dealers.

I agree I will be doing that. Thats what I was thinking and I was going to say that but the guy wouldnt even let me speak so I just put the phone down haha!

stans3000gt · 06-04-2008, 04:48 PM

Quote:

Originally Posted by wraith

put the old one back and bring it in. They will not give u a new one in exchange for one u took out. When they put my new one in, they wrote the serial# down so they know what was put in there

Well This one has a slight leak as well so I guess they could replace it but I was going to do this anyway just didnt want to do extra work...... I guess its the best idea because than I can keep a good T case just in case and replace the seals it seems like its wet around the area but I also just filled it so it could be the stuff that came out when I was filling to the top.

06-04-2008, 01:08 PM	#1 (permalink)
stans3000gt Forum Member Join Date: Jul 2007 Location: Needham, M.A Drives: 1992 VR-4, 1993 SL Trader Rating: (2)	T-Case Recall dealership response!! Hey guys so I know this has been covered and I read the thread thats been on for years on here just figured I would share my story with the rest. Earlier this year I had a transfer case lock up at a very slow speed of maybe 15-20mph which I was lucky I must say cause even that was scary. I called a Mitsubishi dealership here in M.A walpole and talked to a guy told him the story of how the previous owner before me had this recall "done". Well it looks to me as the dealership put false info in the documents as they just replaced the seals not the whole unit, the receipt says the whole unit being done along with the brake lines recall, now this was done just 25K miles ago. The guy said he will call me back the next day, Today I get a call from the manager and he tells me that he wants me to bring my car in and he wants to look at it first, he than also adds that they only warranty the parts and labor for 12 months and the car has no open recalls. We than got into a argument and he would not let me speak one word, well I decide to listen to him as he wouldnt let me speak normally anyway. After his whole long speech I Told him I am not bringing the car in until I get some kind of an answer and his response was you have 3 options. 1. Bring the car in and have it inspected for damage and than go from there (keep in mind I already put in a nother good T case in there and car is driving but I want the old one replaced as the one in the car i used). 2. He was being rude and said I can call my Mitsu Rep and tell him Mr. customer informed me that his T case has failed and I would like to install a new one for him again in a rude sarcastic voice. 3. He said "As you know there are plenty of other dealerships around M.A you can go there if this is not good for you" I mean WTF they should cover this as much as possible, he also acts as if he as never heard of this recall freaking every 3000gt or stealth could have this recall done and still faily in 20K or 50K or 100K miles. Anyone recommend any ideas and should they cover this as many times as needed as I am reading mixed opinions.

06-04-2008, 02:42 PM	#3 (permalink)
spfan rock on, yeah rock on Join Date: Jan 2004 Location: Tampa Drives: 4 x 22,000 lbs jets Trader Rating: (6)	Re: T-Case Recall dealership response!! i believe somewhere on this forum is a phone number for mitsubishi corporate. or something along those lines. a few people have had to call them in order to get stuff done about this recall. good luck! __________________ Dyno Collection Thread 1993 Dodge Stealth ES, White, April 2002 - April 2005, SOLD 1 of 53 1993 Dodge Stealth TT, Black, Since April 2004, 1 of 5 ever made more rarity info 2003 Subaru Forester 2.5X, Blue, Sept. 2005, Daily Driver with 165 HP of Fury! At least it's AWD. 305 awhp, 325 awtq(BPU minus full catback exhaust)Mods at that time 13.02@104.67 (9bs, dp, fipk, 15.5 psi, bov, no cats, streetmax clutch, 1.77 60', decent conditions, full weight (even spare tire/jack) 13.09@105.08 (1.80 60', same conditions as above) Beyond BPU: (meaning upgraded turbos/fuel/etc) before engine rebuild Mods at that time 12.38@113.00(20 psi, 110 octane, massive knock above 6k rpms) 12.41@115.10(ditto) After Rebuild: Current Mods Dyno Tune by IPS 12.8@108 (12.5 psi dropping to ~11 @redline, 2.0 60', pump gas, my tune)

06-04-2008, 03:29 PM	#4 (permalink)
Mike1992 DSM GURU Join Date: Apr 2007 Location: Springfield, Mo Drives: 91 Stealth RT/TT Trader Rating: (25)	Re: T-Case Recall dealership response!! It took me 3 different dealerships before I even got mine looked at., but after a 2 week wait I got a brand new one installed.... Call around __________________ 1992 Mitsubishi 3000GT VR-4 RIP 3/06 1990 Eagle Talon TSI AWD - 11.29@126 - SOLD 1991 Dodge Stealth RT/TT - Traded 1992 Eagle Talon TSI AWD - Where fast really is cheap

06-04-2008, 03:36 PM	#5 (permalink)
turbot4 REP IS OVERATED !! Join Date: Jan 2007 Location: pa Drives: like miss daisy Trader Rating: (49)	Re: T-Case Recall dealership response!! i had this problem before, and i was told....once the t-case recall is done, that is it!!! anything else, like if it happens again it will not be covered....that is according to lancaster mitsubishi here in pa...(once and done) __________________

06-04-2008, 03:40 PM	#6 (permalink)
wraith resident evil Join Date: Sep 1999 Location: Oradell New Jersey Trader Rating: (15)	Re: T-Case Recall dealership response!! put the old one back and bring it in. They will not give u a new one in exchange for one u took out. When they put my new one in, they wrote the serial# down so they know what was put in there

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06-04-2008, 04:00 PM	#7 (permalink)
blackjdmpower I ♥ JDM Hoes Join Date: Jun 2005 Location: Colorado Drives: Like an old man Trader Rating: (7)	Re: T-Case Recall dealership response!! You could threaten to call the NHTSA. Thats what i did, cause the dealership i took mine to said that they wouldn't do it because my car had a front mount on it. __________________

06-04-2008, 04:43 PM	#8 (permalink)
stans3000gt Forum Member Join Date: Jul 2007 Location: Needham, M.A Drives: 1992 VR-4, 1993 SL Trader Rating: (2)	Re: T-Case Recall dealership response!! They are being assholes I cant believe it wtf do they care, and the guy wouldnt let me speak so I will be making sure the owners and manager there know what kind of customer service they are giving people. I do a good amount of buisness with that dealership buying parts and the guy was a ass. I hate it how they first want to get your car in than they want to charge you for the labor. They charge you to just pick at their nose those assholes. I will call another dealership, another thing possied me off is he was I might need a lawyer.... its like go screw yourself ahhh I am pissed sorry just venting. I though that it needs to be done as many times as needed, you see they will find a reason to not cover something no matter what. Funny story for everyone who might own a maxima 2005-2007 on the forums here I took my father 2006 maxima in to Nissan because my mother blew the tire out driving on the highway she didnt hit anything it just blew out. Well The manager said that it will be 320$ with tax to get it replaced I went to NTB figured it would be cheaper and the guy says same thing 300$, than a friend of mine tells me there is a recall on them and We get 4 brand new tires for that car all free 1300$ worth of work FREE. Depends who you know and how good the people treat you. I have noticed anyone who does work on cars are a**holes sorry to say its my experience. When I open my shop I will give the best customer service possible because thats the face of your buissness. I will never go to that mitsu dealership for anythng anymore, so over a 800$ part they lost a potential customer who would buy parts and possibly a EVO.