Apex AFC Neo: Confirmed Programming Bug - Karman Function Doesn't Work

[Kibwe Walker]

Well apparently they have a reflash available to fix the problem.

I called Apexi and asked what to do and was sent a Email containing a PDF form of what to fill out aswell as the criteria of which models need to be reflashed

NEO reprogramming criteria:
1. Using NEO on Karman sensor car (Mitsubishi and some Toyotas)
2. Last five digits in the serial number is smaller than 13800
(sample serial number: AFC4 UN06-13726)
3. There is no Karman compatibility sticker on the back

After filling the form out you then recieve a RMF number which should be on the shipping box as to not be returned back to you at your cost. Turn around time for the reflash is 48 hours. They are not going to pay for shipping to Apexi but are going to include a free T shirt when it is shipped back to you. I will ship mine off Friday and hopefully it should be back before I head of to Colorodo.

[Let-luse]

Originally Posted by Kibwe Walker

Well apparently they have a reflash available to fix the problem.

I called Apexi and asked what to do and was sent a Email containing a PDF form of what to fill out aswell as the criteria of which models need to be reflashed



After filling the form out you then recieve a RMF number which should be on the shipping box as to not be returned back to you at your cost. Turn around time for the reflash is 48 hours. They are not going to pay for shipping to Apexi but are going to include a free T shirt when it is shipped back to you. I will ship mine off Friday and hopefully it should be back before I head of to Colorodo.

That's great!!! Now I need to ship mine. Do you think that they'll cover shipping to France?

I guess that I'll have to wait until I get stateside...

Reda/

[q2418130103p]

Originally Posted by Kibwe Walker

Well apparently they have a reflash available to fix the problem.

I called Apexi and asked what to do and was sent a Email containing a PDF form of what to fill out aswell as the criteria of which models need to be reflashed



After filling the form out you then recieve a RMF number which should be on the shipping box as to not be returned back to you at your cost. Turn around time for the reflash is 48 hours. They are not going to pay for shipping to Apexi but are going to include a free T shirt when it is shipped back to you. I will ship mine off Friday and hopefully it should be back before I head of to Colorodo.

Do they want everyone to call them and ask for a form, or will it be psoted somewhere?

[Kibwe Walker]

Originally Posted by q2418130103p

Do they want everyone to call them and ask for a form, or will it be psoted somewhere?

I don't know if they have plans to post it anywhere, I called customer service (714) 685-5700 and used the tech support option and inquired from there. He got all my information and emailed me the form in PDF format with the instructions for the return as well as a extension number for further contact.

Doesn't look like this just happened so they probably had this available and are just waiting on Neo owners to inquire.

[erikgross]

Originally Posted by Kibwe Walker

Well apparently they have a reflash available to fix the problem.

Cool - that's great news. The latest I had heard from my contact at Apex is that the firmware reflashing equipment and reflashing software have arrived in the US, and as soon as a new firmware revision is sent over (electronically, I presume) from Japan, they're good to go. The target date they were shooting for was last Friday for the new firmware, but I got a note yesterday that the new firmware hadn't yet arrived in the US. Maybe there was a new update to the situation late yesterday. I'll ping my contact again. My Neo is already at Apex in Cali.

[erikgross]

Ok, latest info, straight from the horse's mouth:

The new firmware is not yet available. A couple people who have called Apex about the issue have been given a draft version of what will eventually be the AFC Neo return form, once the new firmware is released. That draft form was provided to those people as a courtesy to show that Apex IS working on a solution, and was not intended to be distributed.

Again, as of 9:29AM PDT today, there is no new firmware available. They're working on it, and I'm quite sure they understand both the severity and impact of the problem. I also would bet that they want to be absolutely sure the new firmware WORKS before distributing it. I will update this thread once I get any information that indicates a change of status. In the mean time, calling Apex is probably not going to get you results any sooner, and it may slow things down if people at Apex are having to answer a billion phone calls rather than getting the new firmware developed and the recall program operational.

I want my new Neo just as much as everyone else

[Jasbo]

Subscribed. Ive got a Firmware version 1.03 dammit! I was going to Dyno this Saturday too... Bleh.

[WidowMaker]

not surprised at this thread...

[mywetdream]

any more updates on the firm ware?

[erikgross]

No more updates on the firmware today. The only thing I think we can do at this point is hurry up and wait

Also, thanks for the pointer on the RFIT - if you'd like to discuss the pros/cons of that device or any other extra-curricular subjects, I respectfully ask you to start a new thread. I'd like to try to keep this thread on-topic and useful for those looking for a resolution to the AFC Neo problem.