Apex AFC Neo: Confirmed Programming Bug - Karman Function Doesn't Work

[nick_083]

I called Apexi and was told "a few weeks" once again. They offered a refund though. You need to provide a copy of the receipt for AFC NEO and a copy of the insurance / registration for the car, so they can confirm it is a Karman car.

[erikgross]

Latest word is that more onion peeling has been done to reveal yet another layer of problems. Current trend is late next week.

For those not willing to wait, Apex Integration (Apex's US division) is offering refunds as mentioned above.

Summary:

If you have a Karman car and a Neo, you have two options
1) Return your Neo to Apex Integration and get a refund
2) Wait for a fix. Could be next week, could be next month. Hopefully not next year.

[mrme]

Originally Posted by nick_083

I called Apexi and was told "a few weeks" once again. They offered a refund though. You need to provide a copy of the receipt for AFC NEO and a copy of the insurance / registration for the car, so they can confirm it is a Karman car.

^^
so i guess the people who bought theirs used/ or dont have a copy of reciept are kinda screwed??

[Gen1 3kgt]

Originally Posted by mrme

^^
so i guess the people who bought theirs used/ or dont have a copy of reciept are kinda screwed??

i don't think i have a receipt for mine...
oh well.. i guess i'll just have to buy a SAFC II

[boostedgt]

hey guys... just had a random thought... for those of u who bought them used and kinda feel screwed over because u have no reciept...

u should try to find another platform that dosent use the karman feture, and see if ppl would want to trade a SAFC II for ur neo... maby + a lil cash...

im so happy i didnt give into the colorfull display of the neo. lol

[Peter_D(Vr4)]

Originally Posted by nick_083

I called Apexi and was told "a few weeks" once again. They offered a refund though. You need to provide a copy of the receipt for AFC NEO and a copy of the insurance / registration for the car, so they can confirm it is a Karman car.

Would someone be kind enough to check if this refund is available to international buyers also. I could send an email but I doubt if it'll get answered and I don't really like the idea of a international phone call then getting placed on hold. I suppose that the return address is available from the web site?

cheers

Pete

[GSXeclipsePSI]

I'm picking a friend up from the train station today, but I'm more then willing to make attempt for you to get in contact with Cali.

Just PM me your Name and car info and I'll call for ya.

pz

[nick_083]

Additional Terms and Conditions:
a. This offer is valid for customers residing in the United States and Canada.
b. This offer is valid during the period that the NEO-Karman program fix is not
available. Once a valid program fix is made available, this buyback offer will
be rescinded and replaced with an offer to reprogram the unit.
c. Apex will not refund units any other reason than the Karman issue. Broken
and shorted out units will be immediately returned to the sender and the RMA
number will be voided.

[Peter_D(Vr4)]

Originally Posted by nick_083

Additional Terms and Conditions:
a. This offer is valid for customers residing in the United States and Canada.
b. This offer is valid during the period that the NEO-Karman program fix is not
available. Once a valid program fix is made available, this buyback offer will
be rescinded and replaced with an offer to reprogram the unit.
c. Apex will not refund units any other reason than the Karman issue. Broken
and shorted out units will be immediately returned to the sender and the RMA
number will be voided.

Thanks for the info. It's about what I expected. Oh well looks like I'll be selling the unit on ebay and hope the buyers doesn't drive a Mitsi.

[TT Eric]

Do you have a link, or info about the procedure and where to return the product ?

Thanks