Apex AFC Neo: Confirmed Programming Bug - Karman Function Doesn't Work

[q2418130103p]

Havent they promised it to you like 5 times now?

[zba857]

Originally Posted by erikgross

UPDATE:

They didn't hit their best-case schedule, so the trend is Monday at this point. That would mean that I'd get the updated version by Tues/Wed a the earliest... so we're probably looking at later in the week for me to be able to test it.

[erikgross]

Originally Posted by q2418130103p

Havent they promised it to you like 5 times now?

Uhhh... yeah

[q2418130103p]

Originally Posted by erikgross

Uhhh... yeah

When they give you these updates do they say "We should have it to you the begining of next week", or do they say "We are hopeful there is a chance that an engineer may show up to work and fix the problem on monday, he can probably finish it then"?

Man, and I thought some of the places I worked at overreached our abilities when talking to customers, Apexi definatly takes the cake.

[erikgross]

So far, the dates I've gotten from Apex have been either trend dates or "we hope to have a fix by XXXXX". Unfortunately, I haven't gotten a commit date from them. I get that commit dates are hard with unknown-complexity bugs, but still... this is not going well.

I'm really hoping it's not a hardware problem (meaning a firmware reflash won't fix it), as that would mean that they have to do a redesign and actually replace all the units in the field. Though it'd be the right thing to do in that case, it would be crazy expensive and cumbersome. That would likely mean even more delays Other than resource/staffing issues, that's one of the few things I can think of that would result in all these delays.

So, in the mean time, all I can say is that I'll keep pushing for a firmware update, and we should all hope that it's not a hardware problem. This is definitely getting a little silly with the firmware update taking so long. I'm not very happy with Apex.

[SkortchGT]

Originally Posted by erikgross

So far, the dates I've gotten from Apex have been either trend dates or "we hope to have a fix by XXXXX". Unfortunately, I haven't gotten a commit date from them. I get that commit dates are hard with unknown-complexity bugs, but still... this is not going well.

I'm really hoping it's not a hardware problem (meaning a firmware reflash won't fix it), as that would mean that they have to do a redesign and actually replace all the units in the field. Though it'd be the right thing to do in that case, it would be crazy expensive and cumbersome. That would likely mean even more delays Other than resource/staffing issues, that's one of the few things I can think of that would result in all these delays.

So, in the mean time, all I can say is that I'll keep pushing for a firmware update, and we should all hope that it's not a hardware problem. This is definitely getting a little silly with the firmware update taking so long. I'm not very happy with Apex.

A firmware update shouldn't take that long, especially for something like this. My guess is it's a hardware problem.

[Kibwe Walker]

I got a email about upgrading to a standalone from Apexi.

Didn't even know they did standalones. With the way this is going why would I want another apexi product?

There goes the summer, so I don't know when I will get a good enough break to do the wideband, install the meth kit, and retune it all again.

[nick_083]

I've lost my hope and purchased used SACF-2 off the Craigslist. I was naive enough to think the connectors from SAFC would be identical to AFC-Neo... which certainly didn't turn out to be the case. They also changed color of the wires, so now I will have to do some detective work and solder the SAFC to AFC-Neo connector.
BTW: does anyone know how to map the wires from SAFC to AFC based on the color?

As far as AFC-Neo goes: do you feel this issue will ever get resolved? I can think of several options:
(1) Drive with SAFC, keeping AFC in the box... and hope it would be re-programed one day
(2) Sell AFC on eBay to minimize my losses
(3) Take Apexi to the small claims court and ask to reimburse me for the full price I paid for my AFC
(4) File a class action lawsuit on behalf of all frustrated AFC users with non-working Karman function

Any thoughts?

[Kibwe Walker]

I like 3 or 4 as another week goes by with nothing.

Fact is, it doesn't work, and they are not doing enough or anything about it, so I want my money back so I can get something that does work.

Its August, they have been working on a solution for the whole summer (May), and they have been getting reports of a problem for over a year. Whatever the problem, I am starting to think they can't fix it, and its time to cut some losses and move on to something else.

[Peter_D(Vr4)]

Originally Posted by nick_083

(4) File a class action lawsuit on behalf of all frustrated AFC users with non-working Karman function

I like this action. Surely if a "international" class action lawsuit was raised Apexi would do something as they'd stand to lose millions.

Peter_D (Brisbane. Australia)