Important Safety Recall Notification: SR-02-003
Affected Vehicles
Model: 1991-1999 3000GT VR-4
Dear Mitsubishi Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. You may have recieved prior notice to have your transfer case oil in your vehicle inspected. Parts are now available for transfer case seal replacement.
What is the safety issue? Mitsubishi Motors Sales of America, Inc. has determined that a defect which affects vehicle safety exists in certain 1991 through 1999 Mitsubishi 3000GT VR-4 vehicles. There is a possibility that a leak in the transfer case may cause bearing failure and subsequent lock-up of the wheels, which could result in a crash.
What your retailer will do? Your retailer will inspect the transfer case for leakage or damage, if necessary, replace seals and re-fill the transfer case to the proper level; or replace the transfer case if there is evidence of damage.
[b]What should you do? Please contact your authorized Mitsubishi retailer immediately to schedule an appointment for the repair. There will be no charge for this repair.
Have you changed your address? If you have changed your address or sold the vehicle, please fill out the enclosed postcard and mail it to us.
If you have already encountered problems described above and have paid for the repair, you may send your original reciepts and/or other adequate proof of payment to the following address for reimbursement. Please include a daytime phone number. Mitsubishi Motor Sales of America, Inc., Customers Connections Dept., P.O. Box 6400, Cypress, CA 90630-0064.
If you have trouble getting your vehicle repaired promply and at no charge,please inform us by calling:
Mitsubishi Customer Connections Department
(888)MITSU-2002 (888-648-7820)
Hours: Monday-Saturday 7 a.m. to 10 p.m (Central Standard Time)
If after contacting Mitsubishi Customer Connections, you still have a problem having your vehicle repaired promptly and without charge, write to the Administrator, National Highway Traffic Saety Administration, 400 Seventh Street SW, Washington, D.C. 20590, or call the Auto Safety Hotline toll free (888)327-4236.
Mitsubishi is committed to making your safety our first concern and we regret any inconvenience to you caused by this recall.
|